Managed IT support for Cayman businesses, for one fixed monthly fee per user

Call, email or log a ticket in the client portal and reach our Cayman-based helpdesk. Most issues are fixed remotely, often while you’re still on the phone. Lite and Premium share a pool of support time across your organisation; Complete has no limit during business hours.

When something needs hands-on attention, an engineer comes to your office. Visits are billed at our standard rates, and we always tell you before starting chargeable work.

Every request is prioritised by its impact on your business. Critical issues that stop you working get a response within one hour, and every priority level has a committed response time in your agreement.

We deal with your internet provider, phone carrier, printer company and software vendors for you: logging faults, chasing updates and coordinating fixes, so you only ever need one number.

Your Microsoft 365 licences are included in the per-user fee and supplied by us as a Microsoft Cloud Solution Provider. Business Premium adds advanced security, device management and conditional access.

A second check beyond the password, usually an app on your phone, for every user. It stops most account takeovers, even when a password has been stolen.

Laptops and phones are enrolled, configured and kept compliant centrally. New computers arrive ready to use, and a lost or stolen device can be locked or wiped remotely.

Every sign-in is checked for risk, such as an unfamiliar country or an unmanaged device, and suspicious attempts are blocked or challenged automatically.

Our tools watch your computers, servers and network around the clock and alert us to failures, full disks, offline devices and security events, often before you notice anything.

Windows, macOS and common business applications are updated on a managed schedule, closing security holes without interrupting your working day.

Protection on every computer that goes beyond antivirus. It watches for suspicious behaviour such as ransomware, stops it, isolates the device and can roll back the damage, 24/7.

An AI-driven agent continuously scans your devices for missing patches, weak settings and known vulnerabilities, alerts us to what matters most and fixes many issues automatically.

Blocks malicious, phishing and unwanted websites before they load, protecting staff in the office, at home or travelling.

Every incoming message is scanned for phishing links, malicious attachments and people impersonating your colleagues or suppliers before it reaches the inbox.

We set up and monitor DMARC so criminals can’t send email pretending to be you, enforce encrypted delivery to your domain with MTA-STS and SMTP TLS reporting, and show your logo beside your emails in supporting inboxes with BIMI.

Short, regular training and realistic simulated phishing emails, with reports showing who might need extra help.

We watch breach data and dark web markets for every staff member’s email address and leaked passwords, and alert you straight away so credentials can be changed before they’re misused.

Email, OneDrive, SharePoint and Teams (or Google Workspace) are backed up every night to a hurricane-rated data centre in Cayman and kept for three years, so deleted or encrypted data can be restored.

Image-based backup of servers and computers, so a failed machine can be restored or run from the backup quickly. Available as an add-on to any plan.

A plain-English summary each month of support requests, device health, patching and security events, on Premium and Complete.

A regular meeting to review service and security, look at what’s coming up and plan the next quarter.

Senior IT leadership when you need it: technology roadmaps, budgets, policies, vendor selection and AI readiness, aligned with your business plans.